shipping & returns

Shipping

All orders are generally shipped within 3 days of placing the order. Once shipped, customers will be emailed a tracking number to follow the package.

Shipping Rates

  • Within South Africa Local: Standard rate of R100.
  • Within South Africa Main Centres & Outlying: Standard rate of R150.
  • Orders over R1000: Free standard shipping.

Discreet Shipping

Shipping is discreet, and nowhere on the outside of the package will there be any indication of sexual or pleasure products.

 

Shipping Responsibility

Once we have shipped the item and the customer has received confirmation of tracking and postage, it is no longer the responsibility of Wild Moon Wellness. No refunds are available in the unforeseen circumstance that the item is lost in transit due to the postal system.

 

Refunds and Exchanges

Due to the nature of the products, Wild Moon Wellness does not accept refunds or product exchanges for change of mind or broken/damaged products, unless damaged in transit or considered a manufacturing fault.

Please inspect your order upon receiving and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Damaged Items

In the very rare instance that the product arrives damaged, please email adelle@wildmoonwellness.co.za with photos of the damaged product and proof of the order within 48 hours of receiving the delivery. Pre-authorization is required for all refunds, exchanges, and returns.

 

Refund Method

Refunds are given as store credit. We do not provide cash or EFT refunds.

 

Quality Checks and Crystal Care

Each item undergoes strict quality checks and is lovingly packaged before it is shipped. All crystals/glass items are unique and from the earth; no two crystals/glass products are the same. As the products are made of natural materials, small imperfections are normal. Please keep in mind that crystals/glass tend to vary in size and colour. Crystal/Glass yoni wands or yoni eggs are to be used internally at the customer’s discretion.

Wild Moon Wellness is not liable for any damages after 24 hours of receiving the product. Crystals and glass are delicate materials. Handle with care.

 

Contact Us

For any concerns, you can always contact us at adelle@wildmoonwellness.co.za.